Mobile device management (MDM)

What is mobile device management?

Mobile device management (MDM) is software that helps businesses secure, monitor and manage company-owned and personal mobile devices from a central system. It allows employers to enforce security settings, manage apps, protect business data, and support remote workers without needing physical access to each device.  

MDM plays a key role in mobile device security and device compliance management.

How does mobile device management work?

Mobile device management works by connecting smartphones, tablets, and other mobile devices to a central management platform.

The process typically looks like this:

• A device is enrolled into the MDM system.

• Security policies are applied automatically.

• Approved apps, settings, and updates are pushed to the device.

• The business can monitor compliance and security status remotely.

• If a device is lost, stolen, or used incorrectly, it can be locked, restricted, or wiped remotely.

This gives businesses greater control over company data while making remote device management much easier.

What can mobile device management control?

Mobile device management gives businesses a central way to manage and secure mobile devices without chasing employees for updates or settings changes.

With the right MDM software, businesses can control:

• Password requirements and screen lock settings

• Business apps and software updates

• Company email and account access

• Wi-Fi, VPN and network configurations

• Device encryption and security policies

• Access to business files and data

• Lost or stolen devices through remote lock or data wipe features

The level of control varies between devices and operating systems, but the goal is always the same: keeping business data secure while making devices easier to manage.

Why is mobile device management important for businesses?

The need for MDM is growing. Recent research found that 87% of organisations allow employees to use personal smartphones for work, while 48% have experienced a data breach linked to unmanaged personal devices.

Mobile device management helps businesses stay in control by:

• Protecting company data across mobile devices

• Enforcing security policies automatically

• Supporting hybrid and remote teams

• Managing devices without in-person IT support

• Reducing the risk of data breaches and compliance issues  

Mobile device management and BYOD (bring your own device)

BYOD, or bring your own device, is a policy that allows employees to use their personal phones, tablets, or laptops for work instead of company-issued devices. It can reduce equipment costs and give employees more flexibility, but it also creates additional security challenges.

Mobile device management helps businesses support BYOD safely by separating work and personal data, enforcing security settings and controlling access to company systems. This allows staff to work from their own devices while helping employers keep business information secure.

Example of mobile device management in practice

A sales team regularly travels across the UK and uses company phones to access emails, customer records, and internal apps. One employee leaves their phone on a train after a client meeting.  

Using its MDM software, the business immediately locks the device remotely and removes access to company data. The employee receives a replacement phone the next day, and all required apps and security settings are installed automatically within minutes.

Mobile device management vs unified endpoint management (UEM)

Mobile device management focuses on managing smartphones and tablets. Unified endpoint management (UEM) takes a broader approach by managing mobile devices, laptops, desktops, and other connected endpoints from a single platform.  

Many businesses start with MDM and move to UEM as their technology estate grows.

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FAQs

1. Can MDM manage employee-owned devices?

Yes. MDM can manage employee-owned devices under a BYOD policy. Businesses can apply security controls to work data while keeping personal files, apps, and information separate.

2. Can a company remotely wipe a device?

Yes. Most MDM platforms allow businesses to remotely lock or wipe a lost, stolen or compromised device. Some systems can remove only business data rather than everything.

3. Is MDM only for large businesses?

No. MDM is useful for businesses of all sizes. Many SMEs use it to secure mobile devices, support remote workers, and reduce the risk of data breaches.

4. Does MDM help with GDPR compliance?

MDM can support GDPR compliance by protecting personal data, enforcing security policies, and controlling access to business information. However, it should form part of a wider compliance strategy.